Here is a list of our commonly asked questions, we ask you to read these before contacting us. Hopefully you will find the answer you are looking for below. If not please feel free to email us, we will reply within 48 hours.
Frequently Asked Questions
Please read our FAQ before sending us a message.
All completed and fully paid for orders can be sent via courier, this will be confirmed with the customer as part of the service.
Yes, a full invoice is given on completion of all orders.
This depends on a number of factors, i.e. the size of your order, the amount of embroidery and the number of garments. We will always supply you with a guide when ordering.
100% SAFE & SECURE WEBSITE
Bench Buddy use all the latest security measures possible:
128/256 bit encryption
2048 bit Industry Standard SSL Certificate
3-D Secure Checks
Verified by Visa & MasterCard SecureCode
Being an online shop, security is everything to us and we make sure we do everything in our powers to ensure your security and discretion online.
After placing your order a member of the design team will contact you to begin the design process which will include details of size fonts etc. The following formats: Corel Draw (CDR), psd/pdf and Adobe Illustrator (AL) are preferred however other methods are available.
We accept a number of payment methods, BACS back transfer is preferred.