Unit B2 Rail Millway, Parkgate Roundabout, Parkgate, Rotherham, S62 6JQ

We’re open Monday – Friday, 9 a.m. – 5 p.m.

Frequently Asked Questions

Please read our FAQ before sending us a message.

Can you deliver orders when they are complete?

All completed and fully paid for orders can be sent via courier, this will be confirmed with the customer as part of the service.

Do I receive an invoice for my order?

Yes, a full invoice is given on completion of all orders.

How long will order take?

This depends on a number of factors, i.e. the size of your order, the amount of embroidery and the number of garments. We will always supply you with a guide when ordering.

How secure is shopping in the Online Shop? Is my data protected?

100% SAFE & SECURE WEBSITE

Bench Buddy use all the latest security measures possible:

128/256 bit encryption
2048 bit Industry Standard SSL Certificate
3-D Secure Checks
Verified by Visa & MasterCard SecureCode
Being an online shop, security is everything to us and we make sure we do everything in our powers to ensure your security and discretion online.

What exactly happens after ordering?

After placing your order a member of the design team will contact you to begin the design process which will include details of size fonts etc. The following formats: Corel Draw (CDR), psd/pdf and Adobe Illustrator (AL) are preferred however other methods are available.

Which payment methods are accepted?

We accept a number of payment methods, BACS back transfer is preffered.

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All enquireies will be answered within 48 hours